Description
The packs contain specimen pots, gloves, pre-paid envelopes, easy to understand instructions and vouchers for a full laboratory test. It is extremely important that the samples are fresh and reach the laboratory the following day. This can be achieved provided the samples are posted by the last post on the day they are collected during the working week. The results and an explanation will be posted to the customer and there are no hidden charges once they have bought the pack. Horses must not have been wormed 10 - 14 days prior to testing.
Delivery
The estimated dispatch or delivery time for this product is shown above below the "add to cart" button once you have made your size / colour selections. This is the most accurate estimate for this item and is updated based on current stock availability.
We stock thousands of products in our express warehouse, while others are warehoused externally. As a result, delivery times can vary between products and size/colour options.
If your order contains multiple items, we'll normally dispatch everything together once all items are ready. Please use the longest estimated lead time shown on your order to calculate when it is likely to arrive. If you require part of your order sooner, please contact our customer service team before placing your order to check this is possible. This may incur additional delivery charges.
Please note that selecting a faster delivery service such as DPD or FedEx speeds up the delivery once your order has been dispatched. It does not reduce the product handling or dispatch time shown above.
Need Your Order Urgently?
If you need your order by a specific date, please contact us before placing your order. Our team will be happy to confirm availability and recommend the best delivery option.
For next working day delivery, all items must show an eligible dispatch estimate and your order must be placed before our daily cut-off time of 1pm. Orders placed on Fridays, weekends or Bank Holidays may take longer to arrive.
Free UK Mainland Delivery
We offer FREE Royal Mail economy delivery on eligible UK mainland orders over £60.
*Free delivery is available on qualifying items up to 2kg and 61cm in length. Oversized or heavier products, including items such as muck scoops, rakes and dressage whips, are excluded from this service. Available delivery options will be shown during checkout.
We deliver using trusted couriers including Royal Mail, DPD, FedEx, DX and DHL, depending on the size of your order and delivery location.
For full details, please visit our delivery information page.
Returns
We offer a no hassle 30 days returns policy for refunds and exchanges for new, unworn goods.
This starts from the day you receive your order not from the day we despatch giving you enough time to check the item is right.
We offer a low cost returns service at a charge of £4.99 which covers the cost of returning your item and receiving your replacement order, further details can be found on our returns and exchanges page.
