Please view the 'product availability' status on each product for average despatch times and allow 7-10 working days for delivery due to Covid delays.

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Delivery

At present, please use our Covid 19 notice on the checkout page to gauge an accurate delivery lead time; we are currently asking customers to allow 7-10 working days for delivery using our economy service.

Each product displays a despatch timeframe message for your information ‘Your item is expected to leave us in…’.  This is the estimated time it takes for your item to come in from our warehouses to be prepared for despatch; if purchasing multiple items, please use the longest time stated when calculating when your parcel will arrive. Each shipping method shows how long the parcel is expected to take to arrive after goods have left our warehouse so please account for our handling times and delivery times when ordering.

If you do require an order urgently, please contact us before ordering to ensure we can accommodate your requirements.

UK Delivery

We offer a free economy Royal Mail / Parcelforce 48 Tracked to UK mainland when you spend over £20;there is a £4.99 charge if you do not meet this order value.  For customers requiring a faster delivery service with a one hour window for delivery, we offer DPD 24 to UK Mainland at a cost of £5.99.  Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Please note, any items over 1.2m in length may take longer to arrive due to courier size restrictions.  Items in excess of 1m in length cannot be shipped outside of UK Mainland.

 

Scottish Highlands & Islands Delivery

We offer a free economy Royal Mail Tracked 48 service when you spend over £20; there is a £4.99 charge if you do not meet this order value.  Please note this is a size and weight restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.

For orders which exceed the restrictions for our economy service, we offer a DPD 2 day service at a cost of £11.99; orders over £250 are carriage free. Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Please help us by selecting the most appropriate service for your order.  The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc.  For larger products such as rugs, buckets or bulkier supplements, please select the DPD 2 day service.  This will prevent unnecessary delays with your order.

Items in excess of 1m in length cannot be shipped to Scottish Islands or Highlands.

 

Isles of Scilly & Isle Of Man

We offer a free economy Royal Mail Tracked 48 service when you spend over £20; there is a £4.99 charge if you do not meet this order value.  Please note this is a size and weight restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.

For orders which exceed the restrictions for our economy service, we offer a DPD 2 day service at a cost of £11.99; orders over £250 are carriage free. Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Please help us by selecting the most appropriate service for your order.  The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc.  For larger products such as rugs, buckets or bulkier supplements, please select the DPD 2 day service.  This will prevent unnecessary delays with your order.

Items in excess of 1m in length cannot be shipped to Isles of Scilly or the Isle of Man.

 

Ireland

We offer a DPD 2 day service at a cost of £11.99; orders over £250 are carriage free. Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Items in excess of 1m in length cannot be shipped to Ireland.

 

Jersey & Guernsey

Please ensure you change your country to Jersey or Guernsey at the checkout to remove VAT from your order.

We offer a free economy Royal Mail Tracked 48 service when you spend over £20; there is a £4.99 charge if you do not meet this order value.  Please note this is a size and weight restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.

For orders which exceed the restrictions for our economy service, we offer a DPD 2 day service at a cost of £14.99; orders over £250 are carriage free. Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Please help us by selecting the most appropriate service for your order.  The economy service is suitable for small items such as bits, leatherwork, headcollars, grooming items etc.  For larger products such as rugs, buckets or bulkier supplements, please select the DPD 2 day service.  This will prevent unnecessary delays with your order.

Items in excess of 1m in length cannot be shipped to Jersey & Guernsey.

  

Europe Delivery 

Please ensure you change your country to your EU country at the checkout to remove VAT from your order.

We offer a DPD 2 day service at a cost of £14.99; our Europe road service takes approximately 2-4 days from point of despatch to arrive with you. Please note this is a size and weight restricted service of maximum weight 30kg and maximum length cannot exceed 100cm.

Please help us by ordering items within these restrictions; this will prevent unnecessary delays with your order.

Items in excess of 1m in length, liquids, aerosols and gels cannot be shipped into Europe.

Please explore the import regulations of your delivery country prior to ordering as import duties and taxes may apply which are the customers' responsibility.

 

Europe air service - coming soon

 

International Delivery 

Please ensure you change your country to your rest of the world country at the checkout to remove VAT from your order.

We offer an economy Royal Mail International service at a cost of £19.99; please note this is a size and weight restricted service of maximum weight 2kg and maximum length cannot exceed 61cm.

Please help us by ordering items within these restrictions; this will prevent unnecessary delays with your order.  If your order exceeds these restrictions, please be aware that there will be additional charges incurred which will be invoiced separately once your order is packed, weighed and an accurate carriage cost calculated.

Items in excess of 1m in length, liquids, aerosols and gels cannot be shipped internationally.

Please explore the import regulations of your delivery country prior to ordering as import duties and taxes may apply which are the customers' responsibility.

 

International air express service - coming soon, please contact our team with your order requirements

 

 

You want to change your delivery address of time

Should you wish to postpone your delivery or change the delivery address, please notify our team via help@onlineforequine.co.uk as soon as possible. If goods have already been despatched, we may not be able to amend your details which could result in delays with your parcel being delivered.

 

If the property is empty when our courier attempts to deliver

Our carefully selected couriers are DPD, Royal Mail and Parcelforce; Parcelforce provide email and text updates to customers to help you plan for the arrival of your parcel.

If you are not available to take the delivery, you may request an alternative date. Should you require your delivery to be left in a secure location, please state this to our customer care team and they will inform the courier. Please be aware that goods will not be insured if they are left without a signature upon your request.

 

Failed delivery

Our couriers will attempt to deliver your goods three times. Upon the first attempt, a driver will leave a calling card / send a SMS / send an email with details of when the redelivery will take place. If you are unavailable to take delivery on the stated day, it is your responsibility to notify the courier directly. After three attempts, goods will automatically be returned to the depot where you will have seven days to arrange collection.

Should you arrange to collect the delivery from your local depot, it is your responsibility to collect within a seven day period; after this time frame goods will be returned to Online for Equine Limited and upon receipt the value of your order (minus outgoing postage, packaging and return carriage) will be credited to you. Reimbursement will be sought from the customer should this total exceed the original order value.