Delivery & Returns
We want to be crystal clear when it comes to managing your expectations; our website is stock managed to show you what items are available for immediate dispatch and those which are externally warehouse and therefore, will take a little longer to arrive with you.
Simply make your product selections and a message will pop up telling you how long it will take us to dispatch your order; we call this our product availability message. If you are happy with the product availability message on the item, checkout your order, carry on with your day and leave your order to our team.
If you have lots of items in your basket, please use the longest product availability message to work out when your order will arrive. We care about our environmental impact, so we don't split ship orders unless you get in touch to request that we do so. We will let you know on your order confirmation when we expect your order will arrive with you.
Whilst we do our best to meet the handling times stated in the product availability message, occasionally we can experience some delays in the delivery network. At these times, a team member will email you to keep you updated on the progress of your order.
If you do require an order urgently, please contact us before ordering to ensure we can accommodate your requirements as we hate to be party poopers!
I need my order for tomorrow
If you need an item next day, please check the following:
· It is earlier than 1pm (if it is later than this please get in touch before ordering)
· It is a weekday (weekdays are Monday - Friday)
· All items on your order show a product availability message of "Immediate Dispatch"
· You have selected DPD 24 as your delivery option during checkout
· Delivery is the next working day (please note Saturday and Sunday are not considered working days and if you require a Saturday delivery there will be an additional charge)
If you are unsure, please call our team and we will do what we can to help you get your order promptly.
Which couriers do you use?
Before choosing a courier, please make sure you are happy with the product availability message as these handling times apply before we ship your order. If an item doesn’t show “Immediate Dispatch”, it will not leave us on the same day you have placed the order.
We use DPD and Royal Mail for most of our deliveries. Some large items may come with other trusted 3rd party couriers.
Our Royal Mail economy service is usually delivered in two - three days. You will receive a text message and an email confirming the day of delivery; Royal Mail provide a four hour time window for delivery.
DPD is delivered next day from point of dispatch for UK mainland addresses or in two working days for Scottish Highlands, Islands, Northern Ireland, and Irish addresses. You will receive a text message and an email confirming the day and an hour time window for delivery.
Christmas 2021 purchases.
We are aware that some customers are purchasing Christmas gifts early this year due to stock shortages and we are extending our returns period inline with this.
Items ordered as Christmas gifts after 1st September 2021 can be returned for an exchange or store credit until January 31st 2022. If exchanges are unavailable, store credit will be issued in place of returned goods.
Please note we cannot offer refunds for goods which are returned outside of our standard 30 day return policy.
We offer a no hassle 30 day return policy for refunds & exchanges!
We want you to be extremely satisfied with every purchase delivered to your door. On the odd occasion that you may need to return goods to us, please read the information below to find out how to make this process straightforward.
Please download our returns & exchange form and enclose with any goods you wish to send back. This form will be on the reverse of your packing note if you do not have a printer.