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Delivery

Each product displays a despatch timeframe message for your information once you have selected your size and colour requirements ‘Your item is expected to leave us in…’.  This is the estimated time it takes for your item to come in from our warehouses to be prepared for despatch; if purchasing multiple items, please use the longest time stated when calculating when your parcel will arrive.  Orders will not be partially shipped unless specifically requested.

Once despatched, goods will be received inline with your courier selection:

If you are happy to wait for you order, our economy Royal Mail/Parcelforce service Tracked 48 usually takes 2-3 working days to arrive; you will be notified by Royal Mail/Parcelforce of the day your parcel is due for delivery and a four hour window for delivery will usually be provided by SMS or email.  This service is free for orders over £20; there is a £4.99 charge if you do not meet this order value.

If you need an order promptly we advise you use our DPD 24 service which provides a one hour delivery timeslot, regular SMS & email updates as well as redelivery options should you miss the delivery/are unable to be in at the time stated.  This service is chargeable at £5.99 for orders under £250 and is free thereafter.

If you require your order urgently, please call our team on 01785-472221 prior to placing your order and we will do our best to accommodate.

For more details about our delivery options including European and International deliveries, please visit our delivery information page. 

Returns

Christmas refunds & exchanges.

We have extended our returns period to give you peace of mind whilst Christmas shopping; returns will be accepted up to 31/01/2021 for all orders placed after 5th November 2020. Happy shopping!

Items returned within 30 days of their receipt date are eligible for a full refund or store credit providing they are returned in new, resaleable condition in their original packaging.  Please do not use packaging tape directly on product packaging.

Refunds will be credited back to the original form of payment used for your purchase.

We offer a low cost returns service which covers the cost of returning your item and receiving your replacement order, further details can be found on our returns and exchanges page.

Help

Give us a shout if you have any other questions or need any help with your order.

Email: help@onlineforequine.co.uk

Phone:  01785-472221