Free delivery on all UK orders £20 + & low cost international shipping rates
You are responsible for adjusting the saddle straps to the correct length for your saddle and for fastening your lanyard to the saddle strap to activate the Air Jacket before use. The saddle strap is fitted to your saddle by: 1) Removing both stirrup leathers from your saddle. 2) Standing at the pommel of your saddle, thread one end of the strap through the D ring and then slide the loop over the saddle bar. 3) Repeat the process with the other end of the strap on the opposite side. It may be necessary to loosen the strap to reach the other stirrup bar at this point. 4) Adjust the strap evenly on both sides so the attaching ring sits at the centre of the pommel. 5) The strap should be short enough to avoid passing behind the pommel but not so tight that it lies on the horse's withers. 6) Replace your stirrup leathers ensuring they are securely on.
On each product, you will see an availability status which shows you how long it will take for us to despatch this item to you.
Once despatched, goods will be received within 48 hours as all goods are sent on a Tracked 48 or Parcelforce 48 service as standard (we can upgrade this to a 24 hour service via telephone).
When ordering multiple goods with differing availability status', please refer to the greatest despatch time as a guide for our order handling time.
This means, most orders are usually received within 2-5 working days. If you require your order urgently, please call our team on 01785-472221 and we will do our best to accommodate.
Shipping to UK Mainland is always free when you spend over £20; we use a fully trackable service for peace of mind.
We ship International orders using a variety of couriers; tracking will be provided upon dispatch. Not all items can be shipped Internationally due to customs restrictions so please check your countries' declarations prior to ordering; customs duties and taxes are the customers' responsibility so please check government guidelines prior to ordering.
Christmas refunds & exchanges.
We have extended our returns period to give you peace of mind whilst Christmas shopping; returns will be accepted up to 31/01/2021 for all orders placed after 5th November 2020. Happy shopping!
Items returned within 30 days of their receipt date are eligible for a full refund or store credit providing they are returned in new, resaleable condition in their original packaging.
Refunds will be credited back to the original form of payment used for your purchase.
We offer a low cost returns service which covers the cost of returning your item and receiving your replacement order.
Give us a shout if you have any other questions or need any help with your order.